1. All prices are in Australian dollars and are subject to change without notice.

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2. Goods and services tax (GST) is applied to relevant services and products and will be included in the quoted fee for service or product.

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3. Consent: By attending your appointment you are providing implied consent to the assessment of your condition. Your therapist will seek further consent to commence treatment.

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4. Privacy: BM Physio adheres to the AMA guidelines on patience privacy and confidentiality

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5 Communication: From time to time, BM Physio will use your details to be in contact with you for appointment reminders, update email or letters, marketing emails or general interest pieces.

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6.Data Security: BM Physio holds the data of its clients to the utmost level of security. If you would like to have any of your data removed for any reason, please contact BM Physio.

 

7. Accounts: BM Physio does not hold personal accounts. All private accounts are payable at the time of consultation. Only in extreme situations may BM physio grant a private account, and its at the discretion of the Owner of the Clinic.  Approved Third Party Payable accounts may be commenced under appropriate conditions. These include but are not limited to; approved Workers Compensation Claims, approved Motor Vehicle Accident Claims, approved and current NDIS plan, approved and appropriately referred DVA Gold card holders.

 

8. Payment
Payment is to be made at time of consultation. BM Physio accepts various forms of payment, including cash, cheque, credit card and private insurance card from approved insurers. reserve the right to charge a credit card fee.

 

9. Cancellation and Late Appointments: 
All appointments that are requiring moving or cancellation should be done so 24 hrs in advance. BM Physio and its clinics reserves the right to charge a cancellation fee of 50% of  the cost of the appointment. If you are running late for an appointment, depending on therapist availability, you may be only able to receive the outstanding time of your appointment for treatment.  If you miss the appointment without cancellation, the full fee will be applied. 

 

10. For NDIS based appointments, the participant must give 48 hours notice if they cannot attend a scheduled appointment. If the participant fails to give 2 days notice the scheduled appointment will be billed from the supports on the participant’s NDIS plan. 11. Complaints
All clients have various avenues to make formal and informal complaints. Please contact contact@bmphysio.au or hand in a hand-written letter of complaint. All complaints will be handled promptly and you will be notified of the process and outcome.

 

11. Title to Goods
Goods purchased at BM Physio clinics will only be transferred to the client once full payment has been made.

 

12. Availability of Products
BM ohysio is not a storage house of rehabilitation products, and cannot guarantee that all products are in stock. The usual time frame for delivery through our approved suppliers is 24-48hrs, however with certain products, it can take longer to source. Ordering of products may only be made with a deposit paid at time of ordering.

 

13. Return of Goods
Had a product be unwanted and is unused, the product may be returned to the BM physio clinic it was purchased from, within 7 days and as long as it is in its original packaging. Following the 7 days, it is at the discretion of the third-party supply as to whether or not the refund may occur. Clients will pay any associated shipping costs to return the product to the supplier.

 

14. Guarantee
BM Physio makes no guarantee of effect of treatment. All therapists are appropriately trained in their field and will make every attempt to assist in the rehabilitation of injury, in the treatment of pain, or in the coordination of health care. In the event that the outcome is not to plan, the client agrees that service has still been given, and no refund should apply.

 

15. Satisfaction Promise
Whilst there is no guarantee of outcome, BM physio apply the satisfaction promise. We promise you will be satisfied by the level of care you are shown by the clinic and your therapist. If not, we will refund you your last treatment and make appropriate referrals to another business, or therapist internally. This is at the discretion of the clinic owner or manager, and shall only apply once per client.